Contact HabibiSong
Email is how we handle everything. This page tells you where to write, when to expect an answer, and which requests have a faster route than email.
Email Us
Write to us at the support address below. It reaches the people who work on the songs.
You can write to us in Arabic or in English. We do not have a phone line. We would rather answer carefully in writing than badly in a hurry.
When To Expect A Reply
We aim to answer within one business day. If your message is about an order already in progress, say so in the subject line and we will look at it first.
If you have not heard back after two business days, check your spam folder before writing again. Our replies sometimes land there.
Where Your Order Is
You do not need to email us to find out. Go to the order tracking page and enter the email address you used at checkout. It shows the current status of your song.
Tracking is the fastest answer to the most common question, and it works at any hour.
Asking For A Change
If the song arrived and something about it is not right, use the revision page rather than email. It captures what needs to change in the form we can act on directly.
Tell us what is wrong in your own words. You do not need musical vocabulary.
Refunds
Our refund policy page sets out what is covered and how to ask. If your situation is not described there, email us and explain it.
What To Include In A First Message
The email address you used at checkout, your order number if you have one, and what you need in a sentence or two.
Those three things let us answer on the first reply instead of writing back to ask who you are.